HELP CENTER

Answers to the Questions You'll Actually Ask

A curated FAQ. For deeper walkthroughs, our live chat is one click away.

Q

Which platforms are supported?

Windows, macOS, iOS, Android, Linux, Android TV, Fire TV, routers and select NAS.

Q

How many devices can I use at once?

3 devices on the standard plan; 5 on the two-year plan.

Q

Do you keep logs?

No. RAM-only servers with a strict no-logs policy, audited annually.

Q

What is the refund policy?

30 days, any reason, full refund. No forms, no interview.

Q

Can I share my account with family?

Yes — up to the device count of your plan.

Q

Do you support Smart DNS?

Yes, for TVs and consoles that cannot run the client natively.